Damage Insurance Broker - Service

A leader in its field thanks to its innovation, this insurance provider is looking for a broker in damage insurance, service.

Tasks
-Respond to calls from the ACD and inquiries from existing customers regarding their insurance policies (amendments, coverages, endorsements, claims, etc.).
- Ensure the follow-up of files with rigor and professionalism, ensuring the satisfaction and evolving needs of clients.
-Manage renewals and changes to insurance policies, ensuring that the coverage offered remains adequate.
-Bid and finalize insurance policies in the systems of the various insurers.
-Work closely with partner insurers to negotiate the best terms for customers.
-Assist customers in the claims process, accompanying them every step of the way.
-Achieve objectives related to service performance and customer satisfaction indicators.
-Comply with compliance standards and regulations in the insurance industry.
-Perform any other related task to ensure quality customer service.

What we are looking for
-A minimum of 3 years of brokerage experience.
-An AMF licence as a broker or agent in personal damage insurance.
-Relevant experience in customer service in the field of damage insurance.
-Excellent communication and consulting skills.
-Possess good analytical skills.
-Have a good ability to adapt.
-Have a good ability to manage several files simultaneously with rigor and professionalism.
-Good verbal and written communication skills in English and French.
-Knowledge of insurance management tools and software (e.g. GIS, Guidewire, Applied Systems, etc.), an asset.

Why join this team
-A stimulating and constantly evolving work environment, where your skills will be fully valued.
-Opportunities for professional development and skills development in the mortgage industry.
-An office ideally located in Montreal's business district, with direct access to the metro for easy travel.
-A hybrid mode that combines flexibility and face-to-face collaboration.
-Modern desks, designed for your comfort, with ergonomic workstations to promote your well-being.
-A comprehensive benefits program to take care of your health and financial future.

If you enjoy taking on challenges, providing exceptional customer service, and contributing to an evolving business, this is the position for you!